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A Few Questions

We guessed that you would have a few questions. We've compiled a number of the most common queries we receive. If you still have questions, please drop us an email at


    During these unprecedented times our ability to add new rewards may be delayed. Additionally, there may also be further delays getting your rewards to you. We would ask that you bear with us during this difficult period. Everyone will get their prizes and rewards.

  • Difference with prizes & rewards?

    Prizes are won by playing a game and getting a highest score in the competition. Rewards are items users receive in exchange for Stars that they have collected in gotickety.

  • What are Stars?

    Stars are gotickety’s in game currency. Stars can be exchanged for albums, merch, tickets and more in the Star Reward section in-app.

  • Can I buy Stars?

    No. You CANNOT buy STARS!! Collect STARS as you play games, challenge your friends or get people to download and register with gotickety using unique sharing code!

  • How many prizes can I win?

    You can win 1 prize - per user - in each quarter. You can only claim one artist related prize – per user – per year.

  • How many rewards can I claim?

    You claim 1 reward – per user – in each quarter. You can only claim one artist related reward – per user – per year.

  • More prizes & rewards?

    We add new competitions, prizes and rewards from time to time. The best way to hear about these is to TURN ON push notifications. We also suggest opening gotickety every day to check.

  • All rewards have gone?

    Gotickety is a game. The reward section also gamified. Sometimes the star values are high, sometimes they are low. Do you save up for a big prize or get a smaller one whilst they are available? Not every user will get a reward, when they are gone… they are GONE!!

  • Why did all my stars go to zero?

    In the interest of fairness, we RESET every users stars at the end of the quarter. This is to prevent bulk storage, which may result in users not having a fair chance to achieve the rewards that we put up on gotickety.

  • When do stars reset?

    Stars reset at the following dates/times:

    • 1st January – 00:00:01
    • 1st April – 00:00:01
    • 1st July – 00:00:01
    • 1st October – 00:00:01

  • Is it really FREE?

    Yes, playing, winning and getting rewards costs absolutely nothing. There are no in-app purchases or hidden costs.

  • When will I receive tickets I win?

    Tickets will be issued up to 48 hours prior to the performance. If you have won tickets to a tour that has been postponed you WILL get a ticket to the rescheduled show.

  • When do you post rewards?

    Normally our rewards are processed twice a month and we aim to deliver you rewards within 14 days of receiving your claim. However, given the current COVID-19 pandemic these will be longer. Please bear with us during this difficult period.

  • Is customer service 24/7?

    Unfortunately, even our team need some downtime! If you have a query or problem and reach out at the weekend, we'll get back to you bright and refreshed on Monday. Our office hours are Monday to 9am to 5pm.

  • How do I get higher scores?

    If you answer the quiz questions correctly, you get a score multiplier. If you answer four answers correctly in a row, the quiz is complete and the question icons disappear. This allows room for more combinations and then a higher score

  • Why are there music questions?

    For every channel, half the questions are artist-specific whilst the other half are general music questions (often linked only by genre). This is so that the game gives everyone an opportunity to win, not just the super-fans. We think this helps ensure the game is fair to everyone. We also think it’s a good way to let fans learn more, not just about their favourite artists but wider general music knowledge.

  • I have run out of lives?

    You can earn another life by watching an advert all the way through or, alternatively, you can wait until your lives are reset. The wait is - approximately - 15 minutes per star.

  • Why can’t I see my scores?

    To compete to win prizes on gotickety, you must be fully registered. Once you are fully registered, your scores will be entered into the competition and will appear on the leaderboard.

  • Why can’t I play offline?

    To submit your score into the competition you must have internet signal. If you play offline, your scores cannot be entered into the competition.

  • Why do I need notifications?

    Notifications are used to inform you of brand new competitions and artist channels. Notifications are also used to let you know if you have won a prize and to initiate the claiming process.


Think Candy Crush & Quiz Up meets the music industry!

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