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A Few Questions

We guessed that you would have a few questions. We've compiled a number of the most common queries we receive. If you still have questions, please drop us an email at


    During these unprecedented times our ability to add new rewards may be delayed. Additionally, there may also be further delays getting your rewards to you. We would ask that you bear with us during this difficult period. Everyone will get their prizes and rewards.

  • More prizes & rewards?

    We add new competitions, prizes and rewards from time to time. The best way to hear about these is to TURN ON push notifications. We also suggest opening gotickety every day to check.

  • All rewards have gone?

    Gotickety is a game. The reward section is also gamified. Sometimes the star values are high, sometimes they are low. Do you save up for a big prize or get a smaller one whilst they are available? Not every user will get a reward… so choose wisely.

  • Difference with prizes & rewards?

    Prizes are won by playing a game and getting a highest score in the competition. Rewards are items users receive in exchange for Stars that they have collected in gotickety.

  • Can I buy stars?

    No. You earn STARS by playing games in gotickety and by getting your friends to download the game using your unique sharing code.

  • Is customer service 24/7?

    Unfortunately, even our team need some downtime! If you have a query or problem and reach out at the weekend, we'll get back to you bright and refreshed on Monday. Our office hours are Monday to 9am to 5pm.

  • When do you post rewards?

    Our rewards are processed twice a month. We aim to deliver your reward within 14 days of receiving your claim email. If you haven't received your reward in 14 days please contact us at

  • Is it really FREE?

    Yes, playing, winning and getting rewards costs absolutely nothing. There are no in-app purchases or hidden costs.

  • When will I receive tickets I win?

    Tickets will be issued up to 48 hours prior to the performance. If you haven't received your tickets,please contact us at;

  • How do I get higher scores?

    If you answer the quiz questions correctly, you get a score multiplier. If you answer five answers correctly in a row, the question icons disappear allowing room for more combinations and then a higher score.

  • Will more Artists be added?

    Over the coming weeks and months we have some of the biggest and most popular Artists in the world dropping on gotickety.

  • Why did all my stars go to zero?

    In the spirit of fairness, we are resetting the stars to zero every three months. This prevents abuse of the reward program and provides everyone with a better chance of landing some of our fantastic rewards.

  • Why are there music questions?

    For every channel, half the questions are artist-specific whilst the other half are general music questions (often linked only by genre). This is so that the game gives everyone an opportunity to win, not just the super-fans. We think this helps ensure the game is fair to everyone. We also think it’s a good way to let fans learn more, not just about their favourite artists but wider general music knowledge.

  • Why can’t I see my scores?

    To compete to win prizes on gotickety, you must be fully registered. Once you are fully registered, your scores will be entered into the competition and will appear on the leaderboard.

  • Why can’t I play offline?

    To submit your score into the competition you must have internet signal. If you play offline, your scores cannot be entered into the competition.

  • I have run out of lives?

    You can earn another life by watching an advert all the way through or, alternatively, you can wait until your lives are reset. The wait is - approximately - 15 minutes per star.

  • Why do I need notifications?

    Notifications are used to inform you of brand new competitions and artist channels. Notifications are also used to let you know if you have won a prize and to initiate the claiming process.


Think Candy Crush & Quiz Up meets the music industry!

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